And when drivers are stuck waiting without support or pay?
Delays often happen outside normal office hours.
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Most delays happen after 5 PM, when your staff is off-duty.
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If no one’s tracking it live, you’ll miss the chance to collect.
Missed Documentation = Missed Recovery
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Late or incomplete detention documentation can reduce the chance of payment.
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Clear timestamps and supporting records help strengthen eligible requests.
Driver Time & Frustration
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Long unpaid waits can create frustration for drivers.
Lost Time = Lost Money
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Unpaid detention can create avoidable operating costs.
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Across multiple trucks and delays, those costs can add up quickly.
Why Detention & Layover Documentation Matters
Detention and layover events need accurate timestamps, broker notification, driver communication, and supporting records. Without timely documentation and follow-up, eligible requests may be delayed, disputed, or denied.
How We Document & Follow Up on Detention and Layover
When a detention or layover event is reported, we document the delay, notify the broker, organize supporting records, submit eligible requests, and follow up based on your carrier procedures.
Immediate Broker Contact
We notify the broker when a qualifying delay is reported after hours.
Timestamping & Documentation
We record arrival, appointment, check-in, and check-out times using available ELD data, driver updates, and supporting records.
Request Preparation & Follow-Up
We prepare eligible detention or layover requests using available documentation and rate terms, then follow up as needed.
Claim & Billing Follow-Up
We support claim submission, billing documentation, and follow-up on unresolved requests.
Detention & Layover Issues Continue After Hours
Detention and layover events can happen outside normal business hours. Our team documents delays, notifies brokers, organizes supporting records, and follows up on eligible requests while your daytime office is closed.
Unpaid Delay Time Creates Real Operating Costs
Missed Documentation Can Reduce Recovery
Incomplete Follow-Up Can Delay Payment
Delays Can Happen After Business Hours
Reliable Documentation. Clear Follow-Up. Real Support.
Owner-operators and fleets use our after-hours team to document detention and layover events, notify brokers, prepare eligible requests, and follow up on unresolved items outside normal business hours.
Our focus is accurate documentation, timely communication, and clear follow-up throughout the request process.
“They’ve recovered more detention in one month than we used to get in a whole quarter. Best dispatch decision we’ve made.”
Fleet Owner, Mark D.
“I used to chase brokers myself and still lose money. Now my drivers just call dispatch, and I know the claim’s already in motion.”
Owner-Operator, Lisa T.
“We were missing detention on night loads constantly. Since hiring their team, we’ve added nearly $2,000/month in recovered accessorials.”
Operations Manager, 12-Truck Fleet,
James H.
